Privacy Policy

1. Who We Are

Pattaya Expat Guide (pattayaexpatguide.com) is an online directory of trusted service providers for expats and retirees living in or relocating to Pattaya, Thailand. References to "we", "us", or "our" in this policy refer to the operators of this website.

2. Information We Collect

We collect personal information in the following ways:

• Enquiry forms: When you submit an enquiry through a listing page, we collect your name, email address, phone number (optional), and the message you provide. This information is forwarded to the relevant service provider and stored securely in our database.
• Newsletter sign-up: If you subscribe to our newsletter, we collect your name and email address.
• Business submissions: If you submit a business listing, we collect your business name, contact details, and any other information you provide in the submission form.
• Analytics: We may use analytics tools (such as Google Analytics) to collect anonymised data about how visitors use the website, including pages visited, time spent, and general geographic location. This data does not identify you personally.

3. How We Use Your Information

We use the information we collect to:

• Forward your enquiry to the service provider you contacted
• Send you our newsletter if you have subscribed (you can unsubscribe at any time)
• Improve the content and functionality of the website
• Respond to questions or support requests you send us

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Sharing Your Information

When you submit an enquiry through a listing page, your contact details and message are shared with the relevant service provider listed on that page. By submitting an enquiry, you consent to this sharing. We are not responsible for how those third-party businesses handle your information once it has been passed to them.

We may also share information if required to do so by law or in response to a valid legal request.

5. Cookies

Our website uses cookies to maintain your session when you are logged in and to support analytics. By continuing to use the site, you consent to the use of cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly if you do so.

6. Data Retention

Enquiry data is retained for up to 12 months and then deleted. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us (see Section 8).

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data is transmitted over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Unsubscribe from our newsletter at any time

To exercise any of these rights, please contact us using the details in Section 9.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the enquiry form on any listing page, or through the List Your Business page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.